Job title:  Second Line Technical Support Specialist 

About Us

We are Paysera Bank, country’s first digital bank securing both Georgian and European accounts (IBAN) as well Single Euro Payment Area (SEPA) and the Georgian Settlement System (RTGS) accesses for our consumers. We are part of Paysera fintech Network, founded in 2004 in Vilnius, Lithuania, with an international team of 500 people working from 15 different locations worldwide.  We are fully committed to European standards and dedicated to the wellbeing of our employees and society. 

We are now actively hiring the Second Line Technical Support Specialist to help clients navigate technical challenges while ensuring seamless service delivery. Join us in a dynamic, innovation-driven environment where your skills can make a difference! 

Your Key Responsibilities:

• Creating and supplementing tasks for development teams by adding technical context;
• Diagnosing and resolving simpler technical issues;
• Strong communication skills and client-facing experience in a technical context and Communicate regularly with them via email or other channels to address technical inquiries, provide guidance, and assist with integrations (primarily involving APIs and open banking);
• Assist clients and internal teams with API integrations, including troubleshooting, implementation support, and technical advice;
• Consulting non-technical colleagues about Paysera services from a technical standpoint;
• Monitoring system health and reporting issues or downtime to IT teams;
• Performing routine daily tasks using AI tools like ChatGPT to enhance productivity.

What We’re Looking For:

• Basic understanding of REST APIs, HTTP requests, and responses;
• Proficiency in SQL for database queries;
• Basic debugging skills and an understanding of exceptions;
• Familiarity with HTML, general JavaScript, and browser developer tools;
• Knowledge of CLI (e.g., Shell (Terminal) commands);
• Experience with PHP (knowledge of Symfony is advantageous; Laravel is applicable);
• Fluency in English (written and verbal);
• Familiarity and experience with AI tools like ChatGPT and their application in daily tasks.

Nice-to-Have:

• Experience with CMS platforms such as WordPress, PrestaShop, OpenCart, or Magento;
• System monitoring expertise using tools like Grafana or Graylog;
• Ability to read and write technical documentation;
• Familiarity with Git for version control;
• Experience with administration panels and user management;
• Understanding of Jira or similar project management tools;
• Ability to translate technical information for non-technical audiences (Client Support, merchants, accountants, managers, etc.).

If you are interested in:

• Continuous growth and professional development in an innovative banking environment, according to the European standards
• Very professional and supportive team
• Private health insurance
• Flexible part-time schedule. 

Send us your resume to: vacancy@paysera.ge by May 30. 

Please, indicate the position name in the subject field.

By submitting your resume, cover letter, or other information to the Bank, you consent to the processing of your personal data for the purpose of selection for vacant positions or internship opportunities.

We are looking forward to your application - good luck!